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Day Of Fitting Preparation
On the day of your installation, all furniture and appliances MUST be removed, and any existing flooring uplifted unless otherwise agreed at the point of sale.
Your sub floor must be in good condition, dry, brushed clean of any debris and ready for installation, this is not the responsibility of your fitter or pay smart carpets.
It is an all-day call on the day of installation so your fitter can arrive at any point during the day. However, you will be given your fitters number in the morning by text, and they will call you approximately 30 mins before they are due to arrive.
The fitting fee can be found on the paperwork given by the sales representative. It will be payable to the fitter on the day in cash unless you have paid upfront.
We do not take away waste, however the fitter will tidy the area and place any rubbish in bags supplied.
100,000
Rooms Fitted
Floor Fitted
92,000
Rolls of Underlay Fitted
preparation
Choose a product and we’ll break down how to prepare before fitting
Depending on your purchase you should have received casters or gliders, U-clips or Link bars (only available with some beds) and headboard bolts (if headboard purchased)
The following tools will be required: large flat screwdriver or crosshead screwdriver.
Link bars - the linking bar screw holes are close to where the two halves of the bases meet, screw one side with the link bar, then the other side, making sure that the link bar is loose enough to allow the open end to be guided over the screw then hand tight both ends. Repeat the process on the other side.
Fitting the headboard - place the mattress on top of the base, locate the headboard bolts and the position on the base where the bolts need to be placed (you may need to use a screwdriver to pierce holes for the bolts to go into) screw the bolts in sufficiently, glide the headboard arms onto the bolts between the base and the plastic washer and then tighten the bolts to hold the headboard in place.
Fitting faq's
Please allow 24hrs after your sale has been agreed and call 0330 041 2999 to speak to the fitting team.
3-5 weeks depending on your agreement.
It’s an all-day call and the fitters run their own schedule but will call you when 30 mins away.
Yes. There is a charge for this. The sales advisor will refer to the customer add-ons at the point of sale and this cost is added to the fitting fee.
Payment is cash on the day unless otherwise stated on your agreement.
No, we are not licensed to carry or dispose of waste. however, the fitters will tidy and bag any waste.
It is the customer’s responsibility to ensure that the subfloor is suitable and prepped for the product they want, our sales advisors are not qualified to give professional advice.
Yes, if within 14 days.
Our Reviews
Trustindex verifies that the original source of the review is Google.
Theresa CampbellIV had two carpets and lino put down pay smart carpets have been my saviour I have a huge tenement flat with large rooms so I was very worried about the cost .I called pay smart and I received the best service.gordon was really friendly and explained how it works then I booked my fitting day and they came on time let me know they were on their way.no hassle and I can afford the 40 a month and look forward to getting my kitchen and hall and bedroom done in the future.pay smart will let me know once my credit is ready and I can go ahead and order.im very pleased with the quality of carpet too plenty of choice to choose from I'd recommend pay smart if your struggling to pay as it's so expensive but I don't have the worry now and my home is coming on nicely it's great when the carpets are down.the guys that lay it do a great job too.thankyou.Trustindex verifies that the original source of the review is Google.
Leanne RBrilliant job today from fitters Abdul and his colleague (didn't catch his name). Carpets fitted in living room, stairs, landing and 2 bedrooms. Done a great job and just got straight on with it - no messing around or dragging it out. All done in 4 hours. Lovely guys too, very friendly and professional. Used Paysmart for the payment plan however managed to pay off a large amount upon booking. Carpets were fitted in just over a week from measuring. Great communication throughout.Trustindex verifies that the original source of the review is Google.
Maciek JanikAll perfect, fully professional service, thank youTrustindex verifies that the original source of the review is Google.
karen hughesthey are amazing came out was so friendly put ma carpet down and it’s looking amazingTrustindex verifies that the original source of the review is Google.
Michelle CameronStaff was amazing nothing was bother . Would definitely recommendTrustindex verifies that the original source of the review is Google.
Jon IoannouAfter seeing this company on social media , I contacted them & a measurement appointment was quickly scheduled . Good choice of carpet & simple payment process set up. Communication remained great through to fitting day & credit to the quick, Efficient fitters , Andy & Billy ! Delighted with the result on stair carpet & a fantastic company to deal with - will certainly recommend !
