Carpet Care

Prevention and maintenance

Here at Pay Smart Carpets we want your carpets to last for years to come, so below we have provided you with some information on how to care for your carpet and what to do should an accident happen.

Prevention is better

Place mats in front of the house door to trap the dirt. This will stop outside dirt from getting onto your carpet. Also bear in mind that a dark carpet won’t show dirt and stains as much as a light carpet will.

Vacuum regularly

To preserve your carpets beauty and appearance for a long time, we recommend that you vacuum the whole carpet area at least twice a week. We recommend a vacuum cleaner with rotating soft brushes (although not advised for high pile shaggy carpet). These vacuum cleaners are a little more expensive, but far more effective. This is the only way of removing deep-down dirt and the carpet pile will recover more quickly. For dense carpets we recommend reducing the suction power of the vacuum cleaner. Some models feature a variable motor speed, while others require the opening of an air gate to reduce the air flow. Slight dirty marks and stains can best be removed with a carpet cleaning product. Read the instructions for use carefully and always treat stains as quickly as possible.

Clean in-depth

If you have taken care to vacuum your carpet regularly and remove spills, you may not need to clean your carpet for a year or more, even if it is a light colour. However, when the carpet does start to look soiled, you can either have it professionally cleaned or do it yourself. If you decide to clean the carpet yourself, make sure you use a good quality cleaning agent and carefully follow the manufacturer’s instructions.

  • Wet shampoo

    It is important to use a neutral shampoo – certainly not one that is alkaline, never use household detergents, and don’t use shampoos which smell of ammonia. To check proprietary carpet shampoos, leave a bit in a saucer overnight, pour off excess and allow to dry to see if it leaves a sticky residue to which house dust could cling.

    If you use a shampooing machine, follow the instructions carefully. Remove the furniture from the room, if possible, and vacuum thoroughly before shampooing. Allow to dry overnight before vacuuming and putting the furniture back in place. It’s important not to allow the carpet to get too wet in case the pile and backing become distorted.

  • Absorbent powder

    There is a range of cleaning powders available which are either solvent-saturated or detergent-saturated. Check the manufacturer’s instructions. After vacuuming, the powder is sprinkled liberally on the carpet, brushed into the pile and then vacuumed out. It is not necessary to remove all the powder from the pile as it can help minimize future soiling. The powder method is an easy way of freshening up a carpet. It also distorts the pile less and as no water is used the room is ready sooner.

  • Aerosol foam shampoo

    For light cleaning of small areas, aerosol foam shampoos can be used. It is advisable to test the shampoo first for sticky residue which may attract dust. Foam is usually sprayed sparingly on the carpet and worked into the pile with a moistened sponge or brush. Vacuum after the carpet is dry. In all cases, check the manufacturer’s instructions.

  • Spray injection-extraction

    With this method, sometimes incorrectly referred to as “steam cleaning,” the carpet pile can be injected with a hot water and detergent solution under pressure so that the soil is suspended in the water which is extracted almost at once by a high suction, wet vacuum system. This method is particularly useful for very dirty carpets as it removes deep-seeded dirt, but it may not clean the surface as well as other methods. It is also useful for removing excess detergents from successive wet shampooings – and together the two methods can restore a very dirty, flattened carpet. Although a machine can be rented, it is best to have this type of cleaning done by a professional cleaner because care needs to be taken not to over-wet the carpet and thus distort the pile and backing.


First aid for stains

Unfortunately accidents happen. At Pay Smart Carpets we don't want that to ruin the look of your carpet, so below is some information on what to do if the unfortunate happens.

React quickly

Do not allow stains to dry in, but remove them immediately with a clean kitchen cloth. Then remove solid elements with a spoon. Find out the type of stain, so that you can look up the most suitable product in the stain table below.

Thorough treatment

Handle the stain with a clean kitchen cloth, working in from the outside so as to prevent spreading and smudging. For most stains a carpet care product can be used. If none is available, soak the kitchen cloth in the product indicated in the table below. Use the correct quantity of the product, not too much, not too little. Be careful to rinse the carpet to remove the care product and the dirt. Wait until the area is completely dry before walking on it again.

Stain A B C D E
Beer
Beetroot juice
Biro
Blood
Butter
Candle grease
Chocolate
Cocoa
Coffee
Fruit juice
Fruit stains
Gravy
Ink
Lemonade
Margarine
Milk
Nail varnish
Oil
Paint
Roast
Shoe polish
Tea
Tomato ketchup
Urine
Vomit
Wine
  1. Water

    Dab off the stain as far as possible with a clean white kitchen cloth. Then treat the stain with a damp cloth and dab it off again, until no further dirt adheres to the cloth.

  2. Soap powder solution

    (1 tablespoon soap powder to 1/4 l water)
    Dab off the stain as far as possible with a clean white kitchen cloth. Then treat the stain with a cloth soaked in soap suds and then dab it off again, until no further dirt adheres to the cloth.
    Important: Only repeat dabbing with clean water and remove soap residues with a clean cloth.

  3. Thinner

    Dab/rub the with a cloth soaked in thinner. Repeat until no more dirt is visible on the cloth.
    Important: Never apply care products directly to the stain!

  4. Dry cleaning solvent

    Dab/rub the stain with a cloth soaked in dry clean solvent. Repeat until no more dirt is visible on the cloth.
    Important: Never apply care products directly to the stain!

  5. Acetone

    Dab/rub the stain with a cloth soaked in acetone. Repeat until no more dirt is visible on the cloth.
    Important: Never apply care products directly to the stain!